Description

Join JPMorganChase and make a real impact by setting new standards within a dynamic environment. You'll ensure information is accurate and compliant, supporting both regulatory needs and exceptional client service. Innovation and leadership are encouraged as you contribute to process enhancements. Your work will directly influence operational quality and client satisfaction.

As a KYC Operations Quality Control Reviewer - Senior Associate within Client Data Management, you'll implement KYC and AML protocols, mentor junior colleagues, and resolve complex data issues. Your analytical and digital expertise will drive efficiency and identify areas for improvement. Collaborating with stakeholders, you'll facilitate discussions and build productive relationships. The role also offers opportunities to develop leadership skills in a fast-paced setting. Your efforts will help strengthen the firm's data integrity and compliance.

Job responsibilities

• Ensure all client data processes comply with Know Your Customer and Anti-Money Laundering policies, maintaining integrity and confidentiality.
• Identify and implement process improvements using digital tools to enhance accuracy and efficiency in client data management.
• Collaborate with cross-functional teams to monitor exceptions, resolve escalations, and ensure timely completion of client reviews.
• Mentor and support junior team members, providing guidance and sharing best practices to foster continuous learning.
• Develop and deliver presentations and training sessions to educate team members and stakeholders on process updates and regulatory changes.

Required qualifications, capabilities, and skills

• Minimum three years of experience in Know Your Customer or Anti-Money Laundering standards, policies, and procedures.
• Advanced analytical, time management, and organizational skills, with a proven ability to manage multiple priorities.
• Proficiency in digital platforms and technology to optimize client data processes and support compliance.
• Strong conflict management and stakeholder engagement skills, with experience resolving issues and building relationships.
• Experience mentoring or supporting junior team members to achieve team goals and drive operational excellence.

Preferred qualifications, capabilities, and skills

• Experience in AML, Compliance, Fraud, KYC, or Operational Risk within financial services.
• Ability to drive data-driven initiatives and foster collaboration among stakeholders, utilizing influence and project management skills.
• Expertise in leveraging AI, machine learning, and process automation to enhance data analysis and streamline workflows.
• Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions.
• Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.