Description

Being part of HSBC in Switzerland, you'll help evolve and grow our business.

The job holder is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

The team should strive to streamline operations to drive continuous improvement to the client experience and drive growth to GPB bottom line.

Are you interested ? Do you have a proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

The job holder will be responsible for managing all Client Lifecycle Management (CLM) tasks related to Customer Life Cycle Event for all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions), He/She will have to depending on the assigned pool of activities (Onboarding / CDD Modification / Periodic and Event Driven Reviews (PEDR));

• Onboarding : Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification : Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR : Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activities

CLM Analyst delivers consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage

In this role you will:

• Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activitites, meeting the following objectives:
  • Direct client engagement
  • Customer Onboarding
  • CDD modification management
  • PEDR overdues within treshold
  • Quality metrics within tresholds
  • Adherence to CDD guidelines and risk appetite
  • Aassess whether such clients match the risk appetite of the Group and the Bank
  • Preserve the reputation of the HSBC Group and
  • protect the Bank from a possible financial crime exposure
• Drive the client experience efforts in line with CLM's client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Establish and maintain excellent working relationships with major stakeholders.
• Adapt to the changing environment (new regulations, introduction of further technology, reorganizations, etc.)
• Efficiently and regularly cooperate with the Front office and other stakeholders in order to spread a common culture, enforce requirements and respect the Front office business objectives.
• Perform an adequate follow-up of the tasks at all times in order to escalate potential issues in a timely manner.

You should apply if you have:

• Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective
• Deep working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry
• Minimum of a B.A. degree or relevant work experience
• Experienced in due diligence activities (screening and researches)
• AML certifications (i.e: ACAMS or Vision Compliance or similar)
• Experienced in due diligence activities (screening and researches)
• Excellent communication skills
• Experienced in roles involving client facing activities (i.e: meetings)
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative
• Ability to work professionally with all levels of staff and management
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you'll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We'll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance.

Our family-focused benefits can help you to support your loved ones and include:

• Days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks' paternity leave & 26 weeks' maternity leave .
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We'll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems - either at work or at home. Unlimited telephone consultations services available 24/7.

You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.

You'll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified "Top Employer 2025" in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.